For patients attending the surgery:
- PLEASE WEAR FACIAL COVERING, OTHERWISE YOU MAY BE TURNED AWAY FROM YOUR APPOINTMENT (If you do not have a mask then please use a scarf).
- PLEASE PRESS THE SILVER BUZZER ON THE RIGHT AND LISTEN TO THE RECEPTIONISTS.
- MAINTAIN SOCIAL DISTANCING BY POSITIONING YOURSELF AT THE DESIGNATED AREAS IN THE WAITING ROOM.
Welcome To Lordship Lane Surgery
We know that lock-down has been a challenging time for all of our patients. Our doctors are continuing to provide medical advice on the phone.
We are providing appointments with our practice nurses for immunisations, injections, dressings and stitch removal.
So that we can keep our most vulnerable patients safe we ask that you do not come into the surgery unless you have a pre-booked appointment.
We aim to give you the best possible care, in a clean and safe environment and place great importance on reducing the risk of infection to patients and our staff.
Do not delay seeking treatment
If you, or a family member, are ill please do not delay seeking treatment.
When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111 or go the Accident and Emergency Department (A&E). During the current situation and while the government is asking everyone to stay at home, it can be confusing to know what to do. Here is some guidance: advice for parents
Coronavirus symptoms and households
If you have symptoms associated with coronavirus including a new continuous cough, a loss of or change in your normal sense of taste or smell (anosmia), or a high temperature, you are advised to stay at home for 7 days.
Please do not attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
It is very important to continue routine immunisations for children, we cannot afford to have outbreaks of measles, mumps, rubella etc while the health system is responding to COVID-19. Please call the surgery to book an appointment with the practice nurse.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well being whatever your medical condition.
We hope you enjoy having a look around the site and familiarizing yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
OUR MISSION STATEMENT
We aim to improve health care services with a personal and caring approach in a friendly environment; with the best interests of our service users at the heart of all we do.
We aim to achieve this by maintaining a happy, professional, safe, adaptable and sustainable practice, nurturing a culture which provides continuity and is responsive to patients’ needs and expectations within the framework of the NHS.
About Our Healthier South East London
Our Healthier South East London (OHSEL) is the NHS Sustainability and Transformation Partnership (STP) for south east London.
We aim to address three problems in local healthcare:
- The health and wellbeing gap – people should be helped to lead healthier and longer lives
- The care and quality gap – variation in the accessibility and quality of care should be improved
- The funding and efficiency gap – the NHS must become more efficient and make better use of the money available
POhWER: the organisation providing NHS complaints advocacy services for Southwark and surrounding boroughs will be POhWER . VoiceAbility (the current provider) will contact existing clients advising of the change and to obtain consent to pass details onto POhWER.
POhWER telephone number: 0300 456 2370, email: firstname.lastname@example.org and website: https://www.pohwer.net/
PATIENT ONLINE ACCESS SERVICE
To register for online access to, repeat medication ordering, appointment booking and viewing your medical record summary please click on link below:
IMPROVING HEALTH LTD website:
The practice has disabled access for patients and a lift in the premise.
Change for Life
Healthy living tips and benefits for you and your kids | Change4Life
(Site updated 26/08/2020)